Privacy Protection

To respect and safeguard patients’ right to privacy, Pujing Dental Clinic has formulated the following policies:

1. All patient-related personal data shall be kept strictly confidential. No staff may access or use patient information for private purposes.

2. Every patient’s dignity, cultural customs and religious beliefs will be respected.

- No discussion of a patient’s medical condition shall take place in public areas or with unauthorised third parties.

- No discussion of a patient’s physical defects shall take place in public areas or with unauthorised third parties.

- No discussion of a patient’s personal background shall take place in public areas or with unauthorised third parties.

- No discussion of a patient’s private-life matters shall take place in public areas or with unauthorised third parties.

- No discussion of special personal experiences related to the treatment shall take place in public areas or with unauthorised third parties.

3. Consent from the patient or guardian must be obtained before any examination or treatment requiring exposure of the patient’s body. Treatment rooms will be kept closed during care. Only one patient will be treated per consultation room. When an exposed-body procedure is performed on a patient of the opposite-sex, a nurse may be present as a chaperone.

4. Paper-based medical records are stored in dedicated filing cabinets. Staff shall return records immediately after use. Unauthorised personnel are not permitted to view patient files. No information may be released to third parties without the patient’s permission to prevent data-leakage or loss of records.

5. Dentists shall maintain patient confidentiality. Medical information must not be disclosed to others without the patient’s consent.

6. Where a patient requests privacy during consultation, examination or treatment, our clinic will make every reasonable effort to meet this requirement.

7. During treatment or minor-surgery procedures, clinical-staff shall avoid unrelated conversation or casual joking that may cause psychological-discomfort to the patient.

8. Access to medical-records is restricted to clinical-staff directly involved in the patient’s care and internal quality-control personnel. No other individual or organisation may view patient records without authorisation.

9. Staff must log-out of electronic medical-record systems promptly after use to prevent unauthorised viewing. Signed-consent-forms and other paper-documents are securely stored by the clinic. Patients may request copies of their own medical-records upon presentation of valid identification.